FAQ

1 TO 1 CONSULT

How do Skype calls work?
My Skype name is: PhotoSkyping
Just add me in your Skype contacts, at the appointed time I will accept your request and will wait for your call. I don’t normally use video-calls as I use the screen for sharing the working space so a normal voice-call will be fine. I do offer consults both in English and Italian.

How will we share Skype workspace?
The best way to talk about your photography is while we are both watching the same things together, at the same time. If you have material that you want to show to me, please send me the link in the booking form and when we’ll talk I will share my screen with you so that we can view it together. If you haven't included the link in the booking form you can send it via Skype during the call.

What will we talk about?
We’ll simply start with anything that seems important to you, and take it from there. We will have the time to ask each other questions, to brainstorm about possibilities, to envision a strategy. If you have specific issues that you want to address, have a list ready and we’ll tackle them in order of importance.

Is Skype reliable?
I use Skype all the time, not only it is free but it gives also the possibility to share the screen and workspace. Minor problems of course can happen, but usually with a good connection Skype is very reliable. To improve quality further, plug your computer in and use an ethernet cable instead of wi-fi.

Can we use the phone instead of Skype?
If you want to talk about things that don’t need visualization and sharing the screen, and prefer to call me instead of using Skype, a phone call can be organized. But again, Skype is completely free, and works really well. Just saying.

When will I pay?
1 HR Consults payment (100 GBP) is at the moment of booking, via Paypal.
Free Intro Calls for other services (Single Edit, Web Edit and New Website) are - as the word says - free, so you won’t pay.

May I cancel or reschedule my booking?
I do accept cancellation at any time prior payment.
In all cases ( both for pay sessions and free intro calls) you can always re-schedule within 24 hours before your appointment directly from the Booking confirmation e-mail.

SINGLE EDIT

What do you mean with "Edit", exactly?
What I mean with Edit is: the process of selecting your best images and then sequencing them in the optimal way for your final output. Processing images or styling images with postproduction is a different process which I'll be very happy to help you with, but is not included in this service; if styling is what you are looking for, just write me an e-mail with your brief and I’ll get back to you asap.

Will we have the possibility to talk about my vision for the Edit?
Yes, we will. The service includes a 30 minutes Skype session in which we will discuss together the possible directions to take with the Edit and other details, so that we will be on the exact same page before I start the work. We will share the screen, so that we will be able to watch your material together, at the same time.

What should I submit for a Project Edit?
I normally like to see all you have shot about your project, for a maximum of 1000 images. This applies either your project will be published on your website, printed for an exhibition, submitted to a contest etc...It doesn't matter that images are processed with postproduction, out-of-the-camera files will be absolutely fine.

What should I send for a Portfolio Edit?
Your Portfolio is here intended as a single selection (for eg. 1 web gallery or 1 sequence for your Print Portfolio) which represents the "best of your work". If you need a full Web Edit (different projects and galleries) please see here.
For a Portfolio Edit, I normally like to see a wide selection of images, for a maximum of 1000 images. It doesn't matter that images are processed with postproduction, out-of-the-camera files will be absolutely fine.

Books Edits
If your project is a book I'll be very happy to help you (I love photo books!).
If you need a simple one-page/one-image sequence this can be absolutely done as a Single Edit (same timeframe, same price of 150 GBP) for a maximum of 50 final images.
For more complex books, I’ll be equally happy to work with you, but this can be a slightly longer process; the length depends on a few factors, such as the number of pages, of pictures, if you need me to work with a text, if you already have a layout and a structure, etc; if you are interested, just write me an e-mail with your brief and I'll get back to you asap. If you have a designer helping you for the layout I'll gladly work along with them under your direction.

How should I prepare my material?
For format and resolution, what works best are JPGs (no RAWs, no TIFFs or other formats, please) @ 1000px longer side (smaller, I won’t see them properly, bigger, they will jam everything). If you’ll decide to carry on with the Edit after the Free Intro Call, please make sure the submission link is downloadable (Dropbbox, Google Drive, One Drive, WeTransfer, whatever works for you …).

How and when will I receive my Edit?
When your edit will be ready I will send it back to you via WeTransfer. Depending on your final layout, the included sequence will be either embedded in the file names (progressive order) or adapted to a mock layout.
The Edit will be delivered within your chosen Turnaround Time (5 or 2 business days).
Please remember that the Turnaround Time will start after I will have received all the material (It's hard to make an Edit without pictures!).

When will I pay?
Payments are at the moment of booking, via Paypal. The price is 150 GBP with Standard Turnaround (5 business days) and 225 GBP with an Express Turnaraound (2 business days).

WEB EDIT

What is a Web Edit, exactly?
A Web Edit is the full optimization of the content of your website; it includes a Web Review (what works, what doesn’t work), a Blog review (if you have a blog) a full Photo Editing service for all your Projects and Portfolio (selecting your best images and sequencing them for a maximimun impact) and the full Copyediting of your Profile/About page. Since the service includes a full 1HR session, we’ll be able to finetune the work to do together, specifically targeting your market.

How does the Free Call work?
My Skype name is: PhotoSkyping
Just add me in your Skype contacts and call me at the time that you have chosen. At the end of the call, you will be free to decide whether you want to proceed working together or not. In case you’ll need more time to decide or you wish not to proceed, you'll be as free as a bird, no questions asked!

What will we talk about?
For a Web Edit, during the initial call we’ll focus on what are your goals and desired targets and on who you’d like to be as a photographer; we’ll take a look together at your website and analyze what can be improved and how. Should you decide to carry on with the work after the initial call, we will schedule another 1 HR session to talk again and fine-tune the work to do..

How will we share Skype workspace?
The best way to talk about your photography is while we are both watching the same things together, at the same time. Send me the link to your Website in the booking form and when we’ll talk I will share my screen with you so that we can view it together.

How is the work structured?
Once you are ready to start, I usually divide the work in 3 phases:

1. I’ll send you a link with all the info on what to send and how to send it, along with an agreement that will include all the features that we have discussed, the price (500 GBP) and the delivery date, to make sure that we are on the same page on everything.

2. Everything looks good? Great! Send me your material and we’ll meet again for a full 1 HR session on Skype to review your website and blog in detail and finetune the work to do.

3. Following your instructions I’ll move forward with the edits and copyedits and will then send you everything nicely wrapped in one shiny virtual box!

How long will it take?
Web Edits will be delivered on a case by case basis but always within the agreed Turnaround Time (the timeframe for a Web Edit is normally in the range of 7/10 business days ). Please keep in mind that the turnaround time starts from the moment I will have received all your material.

How will I receive my Edit?
Once your Edits will be ready, I will send you everything in one single folder via WeTransfer; the sequences will be embedded in the file names (progressive order) and the texts will be in PDF format.

When will I pay?
The initial Free Intro Call will be free of charge. If you’ll decide to carry on working together, an invoice will be issued and sent to you after you'll agree on all features, price, payment method, details and delivery date that will be sent to you in a written form. The payment request (500 GBP) is upfront, via bank transfer.

May I cancel or reschedule my booking?
Yes, you can. I do accept cancellation at any time prior payment.
For Free Intro Calls, if you can't make it, please cancel or re-schedule within 24 hours before your appointment.

NEW WEBSITE

What’s included in the service?
The New Website service is all inclusive, from design and architecture, to full content editing, to activation (domain transfers, DNS settings, A Records). Additionally, in the last Coaching Session you'll be guided through the administration panel and will learn how to easily manage your new website yourself.

The aim of this service is to give you the best possible website for your photography; which means, this is not a simple web development service. Starting from a Marketing and Style Assessment (your desired targets and market, your specific style), the work will follow a 360° Photography Consultancy approach, giving you not only the most powerful tools and contemporary design to showcase and market your work, but also a full Content Editing of both your images and texts.

The work includes styling and some CSS customization of your chosen template, it doesn’t include HTML development. If you just need a new website from a mere technical point of view, you don’t need this service. There are many web developpers out there who know much more about HTML and coding than me.

If you on the other side want a website made from the point of view of your potential clients and optimized for your market, this service is quite unique, offering you Marketing, Design, Editing and Coaching at once, in a ready-to-use product.

What will we talk about?
For a New Website, during the initial call we’ll focus on what are your goals, desired targets and what type of website you would like to have. We’ll have a look together at your old website if you have one and/or other websites that you like and we will start envisioning what could be a good architecture and platform for you.

How is the work structured?
Once you are ready to start, I usually divide the work in 4 phases:

1. I’ll send you a link with all the info on what to send and how to send it and an agreement that will include all the features that we have discussed, the price (1500 GBP) and the delivery date, to make sure that we are on the same page on everything.

2. Everything looks good? Great! Send me your material and I’ll move forward with 3 design proposals that I'll submit to you.

3. Once you have approved the design, I will proceed working on the Development, Content Editing and Styling of your chosen template.

4. All good? I’ll transfer the domain and put the site online for you, then we'll see together how you can manage the website completely by yourself!

Will I be able to review the work during development?
Yes, of course. We will have 3 sessions for a total of 3 hours dedicated to your reviews. We’ll also have a 4th final hour for you to get familiar with managing the platform (CMS Coaching).

How long will it take?
New Websites will be delivered on a case by case basis but always within the agreed Turnaround Time (the timeframe for a New Website is normally in the range of 3 to 4 weeks). Please keep in mind that the turnaround time starts from the moment I will have received all your material.

Which platforms will be used for my website?
I normally work with Squarespace and Cargo Collective, which offer the best designs and features for photographers, are easy to use and are already optimized for mobile viewing. On Squarespace, as part of Squarespace Circle I'm able to offer you a 20% discount on all new annual plans, for the first year. I also work with Wordpress.org.

Can I choose the design for my website?
Of course you can! You can either send me a template that you have already chosen or choose between 3 different proposals that I’ll submit to you. The 3 proposals will be adapted to your style and will showcase samples of your work.

Will I need a web domain name for my new website?
Yes, you will. Either you are changing your current website and want to keep your current domain name or you are creating a website for the first time, I can transfer/connect for you any domain name to your new website but in all cases I'll need you to provide me with the access to your domain account. Your domain provider must offer full DNS access.
I can absolutely advise you on the best providers and also check for you if they have a dedicated e-mail included in their packages (an e-mail such as "info@yourdomainname.com", for example) , but please bear in mind that buying the domain name/ dedicated e-mail is not part of this service.

Can I have an Online Shop / E-commerce on my website?
You sure do! Depending on the platform, e-commerce can be implemented in different ways. With all Squarespace websites the e-commerce function, both for digital downloads or physical products to ship (such as Prints or Books), is already embedded. Also Cargo Collective has a brand new e-commerce functionality (using Stripe), where each site can be a shop: check out all the brand new features of Cargo 2 here.
With Wordpress.org, e-commerce is not embedded but can be added with external plugins, with a slightly longer work.
I can either add a shop for a small extra or you can consider the shop an add-on that you can add in a second moment; the service includes the e-commerce setting out, help in selecting the best products to sell and a Prints selling contract.

Will my website be ready to use?
Yes, your website will be ready to go live the minute we finish our last session!
Not ready to go online yet? Not a problem. We can absolutely screen your new website temporarily with a password that you'll be able to de-activate whenever you want.

May I cancel or reschedule my booking?
Yes you can. I do accept cancellation at any time prior payment.
For Free Intro Calls, if you can't make it, please cancel or re-schedule within 24 hours before your appointment.

This, more or less, covers it all
but if you have doubts or questions please just drop me a line and I’ll get back to you asap.

Thank you!

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